• Services
    Managed IT

    Keep operations stable and teams productive.

    • Managed IT Services
    • End-User Support / Help Desk
    • IT Management & Monitoring
    • Network & Infrastructure Management
    • IT Strategy & vCIO Advisory
    Cybersecurity

    Reduce risk without slowing the business down.

    • Managed Cybersecurity Services
    • Endpoint Protection & MDR
    • Email Security & Phishing Protection
    • Identity & Access Security
    • Backup & Disaster Recovery
    • Incident Response Support
    Microsoft 365 & Cloud

    Secure productivity from your team’s everyday tools.

    • Microsoft 365 Management
    • Microsoft 365 Security Hardening
    • Entra ID / Identity Management
    • Entra ID / Identity Management
    • Microsoft 365 Backup & Recovery
    AI Enablement

    Practical AI adoption with guardrails.

    • AI Enablement Services
    • AI Readiness Assessment
    • Microsoft Copilot Readiness
    • AI Governance & Policy Support
    • Workflow AI Use Cases for SMBs
    • AI Leadership / Team Training
    Professional IT Services

    Assessments, improvements & strategic execution.

    • IT Assessments
    • Cybersecurity Assessments
    • Technology Roadmaps & Planning
    • Infrastructure & Network Projects
    • Microsoft 365 Projects & Migrations
    • Business Application / Systems Consulting

    Not sure
    where to start?

    Start With an Assessment

    Need a
    custom scope?

    Talk With Sixwatch
  • Who We Serve

    Who we serve

    We specialize in empowering financial firms with seamless software, secure servers, and expert services.

    • Financial Services Overview
    • RIAs / Wealth Management
    • Cybersecurity for Financial Firms
    • Microsoft 365 for Financial Services
    Start With an Assessment
    Weve got your six defense badge - Graphics - Sixwatch
    Image of a kid
  • About Us
  • Resources
  • Contact

(866) 299-6000

Book a 30-Minute Call
sixwatch-logo-white

(866) 299-6000

Book a 30-minute call

IT Systems Admin

IT Systems Admin

Apply Now
  • This job was published on February 14, 2023
  • Start date - 20 March
  • End date - 6 months
  • Location - Tampa
  • Remote, Part-Time

Job Description

The Systems Administrator will work on implementing, maintaining, and optimizing systems infrastructure to meet client goals and objectives. Also provides Tier 2 support for both infrastructure administration and technical support in restoring service and resolving incidents for clients.

Responsibilities

  • Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
  • Leverage our professional services automation (PSA) solution to manage support tickets, collaborate with internal staff, and communicate with clients.
  • Provide level 2 remote systems support.
  • Respond to incoming support requests and provide first call resolution/ escalation.
  • Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met.
  • Provide high positive client and user satisfaction and relationships.
  • Create high-quality technical documents quickly and accurately.

Required Skills

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  • Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.
  • Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Preferred Skills

  • Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Soft Skills

  • Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
  • Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Qualifications

  • Bachelor’s degree in Computer Science, a related field, or equivalent work experience is required.
  • 5 years of hands-on experience within a technical environment providing onsite or remote support and customer service
  • Incident & problem management experience and the ability to coordinate required resources to respond to complex IT issues
  • Strong troubleshooting skills and the ability to apply those skills to assist in troubleshooting of a wide range of information systems and applications

Benefits

401(k), Health insurance, Dental insurance, Disability insurance, Family leave, Paid time off
Share this Job with a friend

Apply for: IT Systems Admin

  • Start date - 20 March
  • End date - 6 months
  • Location - Tampa
  • Remote, Part-Time
Relevant Open Positions

Create an account to access this functionality.
Discover the advantages

Create account