The Systems Engineer will work on installation of complex or multiple projects to meet client
goals and objectives.
Responsibilities
Coordinate with Service Coordinator and Service Manager for escalation, emergency service and business opportunities
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution
Required Skills
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Preferred Skills
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Soft Skills
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Qualifications
Ability to pass test demonstrating strong written and verbal communications skills
5+ years IT support experience, 3 or more years as a Field Engineer, with proven experience working on servers and multiple complex projects as lead technician
Ability to pass advanced proficiency tests on hardware, software, networking, servers and cloud services and mobile devices
Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone
Ability to travel to client site using private vehicle, hired vehicle, walking or public transit
Ability to be lead technician on server and workstation projects and diagnose network issues
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