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IT Systems Admin

IT Systems Admin

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  • This job was published on February 14, 2023
  • Start date - 20 March
  • End date - 6 months
  • Location - Tampa
  • Remote, Part-Time

Job Description

The Systems Administrator will work on implementing, maintaining, and optimizing systems infrastructure to meet client goals and objectives. Also provides Tier 2 support for both infrastructure administration and technical support in restoring service and resolving incidents for clients.

Responsibilities

  • Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
  • Leverage our professional services automation (PSA) solution to manage support tickets, collaborate with internal staff, and communicate with clients.
  • Provide level 2 remote systems support.
  • Respond to incoming support requests and provide first call resolution/ escalation.
  • Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately Identify critical issues, prioritize, and respond to tickets to ensure SLA’s are met.
  • Provide high positive client and user satisfaction and relationships.
  • Create high-quality technical documents quickly and accurately.

Required Skills

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Preferred Skills

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Soft Skills

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Qualifications

  • Bachelor’s degree in Computer Science, a related field, or equivalent work experience is required.
  • 5 years of hands-on experience within a technical environment providing onsite or remote support and customer service
  • Incident & problem management experience and the ability to coordinate required resources to respond to complex IT issues
  • Strong troubleshooting skills and the ability to apply those skills to assist in troubleshooting of a wide range of information systems and applications

Benefits

401(k), Health insurance, Dental insurance, Disability insurance, Family leave, Paid time off
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Apply for: IT Systems Admin

  • Start date - 20 March
  • End date - 6 months
  • Location - Tampa
  • Remote, Part-Time
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